Comments on methods of improving service delivery or compliments regarding the quality of service provided are always welcome. Please feel free to share your views with our staff/managers on the telephone, in person or by writing/email to the manager of the relevant department. You may also complete the online form if you prefer.

Compliments and Comments will be recorded and fed back to the relevant staff/managers/departments.

Comments on methods of improving service will be passed to our Head of Marketing, who will acknowledge your comment within 5 working days. They will then investigate your comment and should there be any action taken by the Institute, we will inform you in due course.

Ensure you include:

Your name and address

Copies of any correspondence

The names of the persons involved

Details and dates of the complaint itself